Practical guidance

Documents for court

What to retain in a window dispute

Order documents

The contract, specifications, receipt, installation acceptance certificate and warranty documents.

Defects and inquiries

Dated photographs, videos, defect notices, the contractor's replies and records of repeat work.

Examination

An inspection record or specialist report may be one of the materials used in a dispute; it does not replace an examination ordered by the court.

Questions and time limits

Claims against the seller or contractor and procedural steps depend on the contract and the circumstances of the specific case.

Expert examination of PVC windows: drafts, freezing, installation, insulating glazing units, hardware
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