PVC windows · insulating glazing units · installation

A window should
work.
Defects should
have an explanation.

Examination of window defects: drafts, freezing, condensation, mold, leaks, insulating glazing units, profiles, sashes, seals, hardware, installation joints, window reveals, window sills and external sill flashings.

Diagram of a window and its junction with the opening.
Before work begins

The window is examined together with its installation.

Send photographs, the contract, specifications and a description of how the defects manifest themselves. Inspection conditions and the need for measurements are agreed in advance.

Choose questions for the expert ↗
What to do

Window problems: steps to take

In a window dispute, it is important to prove specific defects: exactly where drafts occur, why freezing or condensation occurs, and whether there is an installation error, an insulating glazing unit defect, a hardware problem or non-compliance with the contract.

Retain documents.
The contract, specifications, measurement sheet, information about profiles, insulating glazing units and hardware, records and correspondence.
Take photographs and videos of the defects.
The overall window, sashes, window reveals, window sill, external sill flashing, condensation, mold, ice buildup, leaks and draft locations.
Do not remedy the problem before the inspection.
Do not replace seals or hardware, open up window reveals or dismantle components without documenting their condition.
Arrange an expert inspection.
The expert documents defects and checks window operation, installation, the insulating glazing unit, hardware and possible causes.
Services

Areas of window examination

service

Expert examination of PVC windows

Examination of plastic windows: profiles, sashes, insulating glazing units, seals, hardware, installation, window reveals, window sills, external sill flashings and identified defects.

from RUB 25,000

Learn more →

service

Freezing of PVC windows

Examination of freezing, ice buildup, cold areas, installation defects and problems with sealing, insulating glazing units, window reveals and junction details.

from 30 000 ₽

Learn more →

Expert

What a window expert can do

  • Document defects:
    drafts, freezing, ice buildup, condensation, mold, leaks, cracks, sash misalignment, poor closing and window reveal defects.
  • Check installation:
    the installation joint, fixings, sealing, junctions, window sill, external sill flashing, window reveals, geometry and possible installation errors.
  • Assess the window assembly:
    profiles, insulating glazing unit, seals, hardware, sash compression and the operation of sashes, handles, hinges and locking components.
  • Prepare conclusions:
    the presence of defects, likely causes, whether they can be remedied, and the need for adjustment, repair or replacement.
Purpose of the examination: to distinguish a window defect from an installation error, operating conditions, ventilation issues or the condition of the room.
Questions

Sample questions for the expert

  • About defects:
    Are there defects in the window assembly, how do they manifest themselves and which components are affected?
  • About the cause:
    What caused the identified defects: a window defect, an installation error, adjustment, use, ventilation or other factors?
  • About compliance:
    Do the windows actually installed comply with the contract, specifications, measurements and agreed characteristics?
  • About remedies:
    Can the defects be remedied, and what work is required: adjustment, sealing, repair, dismantling or component replacement?
Pricing

Indicative costs

Expert examination of PVC windowsfrom RUB 25,000
Expert examination of window installationfrom 30 000 ₽
Drafts through a plastic windowfrom RUB 25,000
Freezing of PVC windowsfrom 30 000 ₽
Condensation and mold on windowsfrom 30 000 ₽
Articles

Detailed guidance

Inquiry

Send photographs of the windows, the contract, specifications and a description of the defects

You can send photographs and videos of drafts, freezing, condensation, mold, leaks and defects in sashes, insulating glazing units, hardware, window reveals, window sills or installation joints.

  • PVC windows and plastic windows;
  • window installation and installation joints;
  • drafts, freezing and condensation;
  • insulating glazing units, profiles, sashes and hardware;
  • a specialist report or an expert report review.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the inspection; obscure unnecessary data about other people.

Before the inspection, it is advisable to avoid dismantling components or changing hardware, and to retain photographs, the contract, specifications and correspondence.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.

Expert examination of PVC windows: drafts, freezing, installation, insulating glazing units, hardware
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